How Monocept Focuses on Revamping Digital Services; by Propelling Businesses to Unprecedented Growth
Q. What ideas drive innovation and the overall tech strategy at Monocept?
Monocept’s long-term strategy is built on collaborative service. This strategy enables us to deliver a completely tailored service to our customers, so they can meet dynamic demands, drive profits, and achieve sustainable success swiftly and efficiently. When potential customers come to us with the desire to transition to the cloud, embrace digital transformation, integrate automation, or re-engineer performance, we provide an on-boarding process specific to their systems, processes, and technologies. That way, we can intuitively and rigorously bring to light their unique challenges to design customized solutions that will be effective. This strategy fuels our digital culture and an unquenchable thirst for growth and innovation.
Q. How does the ideation process look across – Operational Efficiency, Differentiation & Risk Management?
Our mantra at Monocept is about “helping our customers solve X.” X represents the unknown – which can be hidden blind spots, flaws, or opportunities. Our customers often have no idea what their problems are or how embracing digital transformation can transform their output and profitability.
Therefore, our ideation process is deeply collaborative. We work hand-in-hand with them while rigorously assessing their IT infrastructure, systems, processes, and performance. We also ensure transparency and honest communication, so we can quickly eliminate identify and eliminate growth blockers.
In terms of differentiation, we focus on delivering cutting edge “business-first- AI solutions to our customers, to enable high-level efficiency across their operations. We help our customers leverage ML technologies like OCR alongside other process automation technologies to reduce manual processes dependence. What’s more, we are helping our clients revolutionize customer engagement to meet their end-users’ demands.
From Predictive analytics, intelligent chatbots, intuitive help centers, to automated transactions, there are many ways we are helping our customers deliver hyper-personalized experiences to their customers, which has helped them reach unrivaled heights.
Finally, risk management and operational efficiency work together. That’s why we implement Agile, and DevOps approaches to ensure that we test solutions from the initial states. The results are deeply tailored, accurate, and sustainable solutions without unnecessary costs to ensure higher profitability.
Q. What are the recent technology developments and adoption at Monocept?
We recently developed plug-n-play solutions such as Monolens, Redact, and Video 365, which can be swiftly integrated into existing systems to enable automation and productivity. Redact is a SaaS-based AI-powered masking tool for automated masking of sensitive data from Aadhar Card documents and databases in compliance with IRDAI directives. Monolens offers 100% error-free automatic data extraction from printed copies. Video365 provides cloud-based VOD and OTT uninterrupted playback and live streaming across multiple devices without allowing unauthorized downloads by users. With Video 365, our clients can monetize their ads and subscriptions without worries about fraudulent activities. All together, these three solutions are designed to allow immense flexibility and scalability, while ensuring our clients can meet their goals.
Q. Any recent challenges? What initiatives were implemented at Monocept?
In the last few months, many of our customers have witnessed radical changes in the way they do business, thereby creating demands to leverage strategic technology solutions to ensure business continuity. The COVID-19 pandemic brought the increased demands for digital transformation as it became paramount to many businesses’ survival.
Therefore, we leveraged our past investments in remote working infrastructure to enable our clients to transition to work from home seamlessly. On our part, we responded with agility by digitizing our remaining manual processes and rolled our virtual selling processes, which has accelerated business recovery for our esteemed customers and us.
Presently, we are working hard to deliver a whole new service level to our customers by enabling and sustaining smart and sustainable success paths.
Overall, we remain true to our ultimate goals – to help your clients embrace agile, flexible, and scalable systems to quickly embrace emerging technologies, future proof their businesses, and achieve unprecedented growth.